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Be open with people about
By following these simple rules, you can establish a review collection process that will help you get honest and useful feedback from your customers.
Simplify the process No one wants to waste time
So make it easy and quick to leave a review.Avoid unnecessary asia mobile number list steps and complicated forms – this will only discourage people from writing reviews.
Transparency is key. why you need feedback and how you will use it. It is important to understand what feedback is for and what benefit it will bring.
Motivate customers
Incentives for reviews are a great way to encourage customers to share their opinions. There are many different ways to do this:Discounts, coupons and bonus points. Offer customers who leave a review a discount on future purchases or a coupon for free shipping. Important: your gratitude should be a pleasant gesture, not a way for the customer to make money.
Exclusive content Offer customers something
valuable that others don’t have. For example, it could be a useful guide, the opportunity to see new products first, or join a private club. The main thing is to consider the interests of your target audience.
Intangible incentives. Create a section with reviews on the site. Let it contain the most interesting and useful reviews that can be rated and commented on. And the most active users can be invited to participate in surveys and discussions.
Respond to reviews This is a great way to show
that you value your customers’ opinions. It is lead plan makes it easy to create especially important to respond to negative reviews. Try to solve problems and be sure to thank people!
Privacy and data protection. Protect user privacy by not asking for personal data in reviews. If you really need to collect such data, it is important to ensure that it is stored securely in accordance with Federal Law No. 1 52-FZ on personal data. Details on this topic can be found in our blog article .
Collect reviews in different formats. Give customers the opportunity to choose how to express their opinion. Some people find it easier to show, attach a photo, or put stars in a form.
Example of a ready widget in Leadplan: “Pop-up – Leave a review about the site’s work (3 steps)”
How to ask for a review
Feedback collection methods depend on the communication method. Let’s look at examples of where and how users can leave their feedback:
Before writing a letter asking for feedback, consider several chine directory important points:
- Personalization: Address the customer by name. This will create a sense of personalization and increase the likelihood of a response.
- Headline: Make it clear so it’s immediately clear what the letter is about .
- Reminder: Please indicate what purchase or service you are referring to.
- Make it easy: Be clear about what you want them to do. Provide a link to a page where they can easily leave a review.
- Gratitude: Thank the customer for choosing your company and leaving a review.
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